If the property is not as agreed at move-in, record the issue and contact the landlord or agent promptly. Separate urgent safety or access problems from ordinary inventory corrections. A serious immediate hazard needs the appropriate emergency or professional response rather than waiting for a routine email reply.
Create a clear report
- State the address, date and specific problem.
- Include contextual photographs where safe and appropriate.
- Refer to the relevant written promise or inventory entry.
- Ask what action is proposed and when you should expect an update.
Keep messages, receipts and any temporary arrangements together. Avoid undertaking substantial work, withholding payments or accepting a revised agreement without understanding the consequences for your situation.
Use official renting guidance for England, Scotland, Wales or Northern Ireland, and seek independent housing advice when needed. The handover record can organise dates and evidence but cannot decide a legal remedy. Update the moving plan once a safe, confirmed arrangement is in place.
Put it into practice
Use the tenancy handover and deposit record to organise your own figures or next steps. Keep its assumptions alongside your plan.